Privacy Policy

1. Introduction

CLEANA Technologies ("CLEANA", "we", "our", "us"), headquartered in Pune, Maharashtra, operates the e-commerce website cleana.life. We are committed to safeguarding the privacy of our website visitors and customers in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

When you browse our website, build a cleaning bundle, or place an order for delivery across Pune or all-India, we collect:

• Contact details: Full Name, Email Address, and 10-digit Indian Mobile Number.
• Delivery Information: Flat/Building number, Street, Area/Locality in Pune, Landmark, and 6-digit Pincode.
• Payment Information: Transaction identifiers, UPI IDs, payment mode (UPI, Card, COD). Note: Credit/Debit card numbers are processed directly by PCI-DSS certified payment gateways (such as Razorpay / Cashfree) and are never stored on CLEANA servers.
• Device & Browsing Data: IP address, browser type, device resolution, and referral URLs for fraud prevention.

3. Purpose of Collection

Your personal information is utilized strictly to:

• Process, pack, and fulfill your order through our primary fulfillment center in Undri–Pisoli, Pune.
• Dispatch SMS and WhatsApp notifications regarding live courier dispatch and rider tracking.
• Handle customer inquiries, product replacements, and 7-day refunds.
• Prevent unauthorized transactions and maintain audit logs.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share necessary details with:

• Logistics Partners: Local courier delivery partners in Pune (e.g. Borzo, Porter, Shiprocket) solely for package transit.
• Payment Processors: RBI-licensed payment gateways for transaction settlement.
• Legal Authorities: If required under Indian statutory law or court orders.

5. Grievance Redressal Officer

In accordance with Rule 5(9) of the IT Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020: